Frequently Asked Questions
How do I find out hire costs?
Please send us an enquiry via our “Contact us” page. We will respond promptly and can also provide a catalogue.
Where are you located?
We are a website based business based in Mount Eliza, 60 km south of Melbourne on the Mornington Peninsula.
Do you deliver?
Yes, we are happy to deliver on orders over $100. We deliver to venues throughout Melbourne and rural Victoria.
How much will it cost for delivery?
Delivery costs vary. Factors such as time of delivery, number of delivery persons as well as distance travelled are all considered.. We can provide a delivery estimate at the time of quoting.
Can I pick up items?
Yes (with the exception of our vintage caravan!). This can be a convenient and cost-effective option!
Do I need to pay bond?
In most instances, yes. Bond is calculated on the size of the order and value of the items hired. We will refund bond back into your account once the items have been returned.
How do we pay?
Payment is required by bank transfer – account details will be provided at the bottom of your invoice.
What are your payment conditions?
A 25% deposit is required at the time of booking. This is a non-refundable deposit. The balance is due to be paid one month before the event.
What happens if I break, damage or lose an item?
The cost to replace the item will be calculated and taken out of your bond.